Our take on quality
At Renault, customers and their satisfaction are central to all our decisions. That’s why we design and produce attractive, reliable and long-lasting vehicles and why we do all we can to offer customers irreproachable quality in our sales and after-sales network.
A leader on quality
By rolling out a demanding policy on continuous improvement, the Group’s brands have come to rank among the best full-line carmakers on reliability and service quality in the last few years. This progress on quality has been acknowledged around the world in the rankings of independent bodies and the trade press.
Reliability. In its most recent report on vehicle reliability, the benchmark German organization ADAC underlined the progress made by the entire Renault range. All our models are rated “Good” or “Excellent” on reliability. In its service quality survey, ADAC rated all Renault garages “Very good”. Twingo is considered a standard-setter in its category, while Scénic has posted consistently excellent results since 2009.
Appeal. Our models appeal through their design. Since the launch of New Clio in 2011, the vehicles in the Renault range have taken on a new design identity. Showcased in a consistent fashion, the new identity is instantly recognizable with a distinctive front end, highlighting a larger, vertical diamond, and flowing, curvaceous lines. The same work on harmonization has gone into the Dacia range, with each of the brand’s cars immediately recognizable and clearly distinct from Renault brand vehicles.
Service. Our customers are satisfied with the quality of our service and are talking about it. On average, 8 out of 10 customers recommend the Renault network for the service quality provided during vehicle repair. And 8 out of 10 customers also recommend their dealership to friends and acquaintances following the purchase of a new vehicle.
Renault quality in figures
- 20 million kilometers of tests are carried out every year in the most extreme road and weather conditions
5,000 people at the Renault group work on quality, from design to engineering through to sales
15,000 salespeople and 7,000 after-sales technicians worldwide in 2013
690,000 information requests are processed by our customer relations department platforms
90% of email requests are processed by our customer relations department in under 24 hours
87% of telephone requests are processed by our customer relations department in less than 15 minutes
2 million questionnaires are carried out every year with our customers
800,000 customer verbatims are analyzed every year
- 8 out of 10 customers recommend the Renault network for service quality during vehicle repair and for new vehicle purchases
- More than 12 million customers belong to our worldwide community of Facebook fans