Your personal data are processed by Renault SAS, as data controller.
Renault SAS is located in France, 13/15 quai le Gallo 92100 Boulogne-Billancourt. Contact details of its data protection officer (DPO) are the following: Renault SAS, Direction juridique – Délégué à la protection des données, 13/15 quai le Gallo 92100 Boulogne-Billancourt and firstname.lastname@example.org.
We collect personal information from you when you fill out a form on our site, you contact us by email, phone, live chat or any other means.
We use your personal information for the following reasons:
|You send, with your agreement, our newsletter||This purpose is based on your consent|
|Manage your claim||It is necessary for our legitimate interest (preventing litigation)|
|Contact you for customer satisfaction survey or market research survey about our existing products and services||It is necessary for our legitimate interest (improve our products and services)|
|You send, at your request, information on the measurements of the emissions in real conditions (RDE)||This purpose is based on our legal obligations|
|Send you, with your consent when the regulation requires it, personalised marketing messages, notably news about produits, special offers, invitations to events or games and contests||You have given your consent or it is necessary for our legitimate interest (provide you with relevant contents)|
|Ensure the quality and continuous improvement of our products and services, notably by using business analytics technologies on your data||It is necessary for our legitimate interest (improve our products and services)|
|For internal reporting purposes||It is necessary for our legitimate interest (mesure the performance of our activity and improve our products and services)|
When we send you marketing information, our objective is to send you advertisements and offers that are the most relevant to you, fitting your needs or really of interest to you. Indeed, thanks to your personal data (the ones that you provide us with directly and the ones obtained from our partners, or that we collect automatically [when you visit our websites or use our mobile applications), we create a profile of you which allows us to assess and predict as well as possible your personal preferences and/or interests for our products and services. Better knowing you helps us improving your satisfaction.
More generally speaking, we undertake to collect only the personal data that are necessary for each purpose for which we process your data.
Therefore, the mandatory information we require in forms you complete is indicated. They are mandatory because they are needed for entering into a contract or process your requests, or also for complying with our legal or regulatory obligations. If you do not wish to provide the mandatory information, we will not be able to process your request. Other information are for getting to know you better especially in order to send you personalized marketing information and are consequently not mandatory. You are free to fill them in or not.
We undertake to keep your personal information for no longer than is necessary for the purposes for which we process them, in accordance with the regulations.
In order to calculate the retention period of your personal data, we use notably the following criteria:
We may have to keep some of your personal data for a longer duration, in an archive file, in order for us to be able to defend in a legal action, until the end of the statute of limitation provided by applicable law.
We may share your information when we rely on other entities of our partners or service providers, in order to process all or part of your personal information, to the extent necessary to carry out the tasks entrusted to it (for example, for hosting our website or mobile app, for providing services relating to operation or maintaining our website, for providing services relating to sending marketing information, for conducting a survey).
As far as possible, we store your information on servers located within the European Economic Area (EEA). However, some of our services providers being located outside of the EEA, your personal information are therefore processed in those countries. Some of those countries may have a different regulation on data protection than the European Union. In such cases, we pay special attention to make such transfer compliant with application regulation and put in place equivalent safeguards with respect to the protection your privacy, fundamental rights and freedoms as the ones offered by European Union (notably by using Standard Contractual Clauses of the European commission). Upon written request sent to the address mentioned in the below section “Your rights”, we pay provide you with further details on those data transfers (especially the Standard Contractual Clauses of the European commission).
Finally, we may have to share your personal data with third parties as necessary to comply with a legal obligation or administrative or judiciary decision.
You have the following rights in respect of the processing of your personal information:
To exercise any of these rights, you may contact us, providing a proof of your identity, by email at email@example.com], by post at Renault SAS, Direction juridique – Délégué à la protection des données, 13/15 quai le Gallo 92100 Boulogne-Billancourt.
Finally, you have the right to lodge a complaint with the CNIL about the processing of your personal data. We encourage you to contact us before making any complaint and we will seek to resolve any issue or concern you may have.
We may automatically collect technical information about you when you visit any of our websites or use our mobile apps, including your IP address, your browser settings, using trackers (cookies).
For more information on this, please read our cookies policy available at https://group.renault.com/en/cookies/
We may modify from time to time this information document. When required or needed, we will inform your and / or request your consent. We therefore invite you to have a look at it at every visit to get the up-to-date version.